Introduction
MatWell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
Information We Collect
Information You Provide
When you contact us through our website, we may collect:
- Your name
- Email address
- Phone number (if provided)
- Message content
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Cookie data (see our Cookie Policy)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and communications
- Improve our website and services
- Analyse website usage and trends
- Ensure website security and prevent fraud
- Comply with legal obligations
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Consent: When you provide information through our contact form
- Legitimate interests: To improve our services and website functionality
- Legal obligation: When required by law
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website
- Legal authorities when required by law
- Professional advisers (e.g., lawyers, accountants)
All third parties are required to maintain the confidentiality of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Contact form submissions are typically retained for 2 years unless you request earlier deletion.
Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured format
- Objection: Object to processing of your personal data
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
MatWell
9 Peter Street
Manchester M2 5QR
United Kingdom
Email: [email protected]
Phone: +44 161 748 26 95
Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.